At Haus Simplex, your satisfaction is our top priority. We strive to ensure customer satisfaction, and if you are not happy with your purchase, please contact us so that we can assist you.
Returns:
- Eligibility: Your item must be unused, in the same condition that you received it, and in its original packaging to be eligible for a return.
- Time Frame: You have 30 days from purchase to start a return.
- Process: To start a return, please use our Contact Us form. We will contact you within 48 hours during business days and provide instructions on returning your item to us.
- Personalized Products: We make some of our products for you as you place your order. Making products on demand instead of in bulk helps reduce overproduction. If you placed your order by mistake, you have one hour to cancel it and avoid restocking fees.
Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Sale items
- Certain custom or personalized items—specified in the product description
- Perishable goods
Refunds:
- Inspection: Once we receive your returned item, we will inspect it and let you know whether we approve or reject your refund.
- Processing: If approved, we will process your refund and automatically apply a credit to your original payment method within 10 business days.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please use our Contact Us form with details.
Shipping:
- Return Shipping: You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.
- Exchange Shipping: For exchanges, we will cover the cost of shipping the new item to you.
Contact Us: If you have questions about our Refund and Return Policy, please use our Contact Us form.